Tenant FAQs

Question 1

Can you hold a place before I apply?

Answer

No, we do not hold properties before an application is submitted and approved.

Question 2

Do I pay the first month’s rent and last month’s rent with my security deposit?

Answer

No, we do not require first and last month’s rent. Instead, we charge a security deposit or a lease damage fee of 4.5% of the rent every month.

Question 3

How old do you have to be to apply?

Answer

Applicants must be at least 18 years old to apply.

Question 4

Is the deposit refundable?

Answer

25% of the deposit is a cleaning fee. A detailed description of any additional charges will be outlined in the lease.

Question 5

Who needs a cosigner?

Answer

Applicants with insufficient financial backgrounds may need a cosigner.

Question 6

You have a property I want to rent. How do I apply?

Answer

You can view the property in person or by video. Once ready, apply online at this link: Rental Application.

Question 7

How do I pay rent?

Answer

Rent is paid online for convenience.

Question 8

I want to get a pet. What do I do?

Answer

Contact the property manager to discuss. Some restrictions apply to pet size and breed. There is a limit of two pets per property, and pet rent along with a non-refundable pet deposit will be charged per animal.

Question 9

I want to move out, but my roommate wants to stay. What do I do?

Answer

If both of you are on the lease, you are responsible for the terms of the lease. Coordination with the property manager will be necessary for any changes.

Question 10

My lease expiration is coming, and I want to move out. What do I do?

Answer

Provide at least 30 days’ notice prior to your lease expiration.

Question 11

Who is responsible for paying for repairs and maintenance requests?

Answer

The landlord or owner is responsible, except for damages caused by tenants that exceed normal wear and tear.

Question 12

What is included in the Renter Benefit Package?

Answer

The RBP includes HVAC filter delivery, 24/7 maintenance coordination, tenant liability insurance, credit reporting for on-time rent payments, and online rent payment tools—all designed to enhance your rental experience and provide convenience. Participation in the RBP is mandatory for all tenants.